The Business Process Outsourcing Information


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HRO Processes 



Processes in HR for outsourcing

   There are a variety of processes available for outsourcing. Listed below are some of the services you may elect to outsource through HRO.


  • Sourcing
  • Resume Management
  • Applicant Tracking
  • Screening
  • Employment Verification
  • Pre-employment Testing
  • Employment Offers/Selection
  • Conducting Interviews
  • Background Investigations
  • Employee Orientation

Training & Development

  • Curriculum Design
  • Curriculum Development
  • Curriculum Delivery
  • Content Management
  • Registration
  • Learning Logistics
  • Learning Management Systems
  • Study of Effectiveness of Training

Payroll and Tax Administration

  • Payroll processing and balancing
  • Individual and multiple payment options
  • Employer tax filing and deposits
  • Payroll distribution services
  • Paid time off tracking
  • Time and Attendance Systems

Employee Benefits

  • Employee benefit brokerage services
  • Group medical, dental, disability life insurance
  • Voluntary benefits
  • Business Retirement Planning
  • Personal financial planning
  • Dependent Care Reimbursement
  • Flexible Spending Accounts
  • Open Enrollment Administration
  • Transportation facilities

HR Administration

  • HR policy and procedure consulting services
  • Legal compliance
  • Training
  • Employee handbook development and administration
  • Compensation management
  • Applicant tracking
  • Employee welfare – medical, transport, Insurance etc
  • Disciplinary/Grievance administration
  • Employee Satisfaction survey


  • Job Analysis/Descriptions
  • Pricing
  • Base Pay Adjustments
  • Salary Administration
  • Perks
  • Bonuses/Incentives
  • Awards
  • Stock Options
  • Commissions
  • Compensation Statement
  • Referral management

Performance Management

  • Performance Reviews
  • Soft skills
  • Employee Counseling
  • Disciplinary Actions
  • Succession Planning
  • Career Development


  • Values & Ethics
  • Policies
  • Procedures
  • Budgeting/Forecasting
  • HR Job Profiles (Job Definition Forms)
  • Workforce Planning
  • HR Strategy Development


Outsourcing the Recruitment Process - Contract Recruiters

   Contract recruiters supply employees to work in your company. The cost to recruit from these recruiters is 50% less than of what you would pay to the regular recruiters.  Contract recruiters work onsite in your company. They understand the organizational culture and dynamics. This strategy allows existing HR resources to stay focused on their prime goals.

   The employees placed by the contract recruiters work on a project-to-project as needed basis. Generally, Contract recruiters are known to be aggressive with their prospecting techniques and also take responsibility of taking care of attrition.

  However, HR department has another option of trying ’Shared HR Services’, where a senior consultant (VP-HR or Director – HR) may be appointed who works probably 2 or 3 days of a week and guides you on all your policies. The compensation paid to him is generally very less as he/she may be having similar agreement with more than 3 or 4 companies.