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E-Mail Outsourcing

 

 

 This is Internet and Email era.  All the companies/organizations display their services & products on the web site. Any one can visit them and go through the product specifications or service offerings.  Auto-responders are used  to send  an automatic mail. But when it comes to service or marketing, personal intervention is required. Every company gets many emails. To answer the huge volume of emails , one needs many employees. Hence companies outsource the email function to a vendor who understands the organizationís products and services. All the routine emails are answered by the vendor. Any email that could not be answered is referred to the specialist in the Organization. Some examples  can be :

    1. Product enquiries
    2. Admission enquiries of universities
    3. Trouble shooting
    4. Product marketing