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E-Mail
Outsourcing
This is Internet and Email
era. All the companies/organizations display their services &
products on the web site. Any one can visit them and go through the
product specifications or service offerings.
Auto-responders are used to
send an automatic mail. But
when it comes to service or marketing, personal intervention is
required. Every company gets many emails. To answer the huge volume of
emails , one needs many employees. Hence companies outsource the email
function to a vendor who understands the organization’s products and
services. All the routine emails are answered by the vendor. Any email
that could not be answered is referred to the specialist in the
Organization. Some examples can
be :
- Product
enquiries
- Admission
enquiries of universities
- Trouble
shooting
- Product
marketing
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